Every business desires success. To be successful, they must maintain a standard and a certain degree of expectation in service delivery. To adhere to these standards, they use Site Reliability Engineering (SRE) and its tool: Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs). These tools define the service delivery to …
Monitoring the level of satisfaction of one’s clientele is an essential step for every company that strives to provide excellent customer service. A Service Level Indicator, or SLI, is a metric that measures and evaluates the level of satisfaction that a company’s customers have with the company’s products or services. Service level indicators help analyze …
Definition: In specialization, a worker is skilled in one skill rather than having mediocre knowledge of many fields. This specialization helps them perform efficiently and increase productivity. Adams Smith proposed the principle of division of labor in his popular masterpiece titled “An Inquiry into the Nature and Causes of the Wealth of Nations.” He showed …
Service Level Objective (or SLO) has a crucial role in business performance. Businesses face issues when customers lose trust in the brand due to poor performance of any business unit. For instance, an online business can have services to enable cart payment processing, email receipt triggering, order fulfillment, delivery time, etc. The business will lose …